DK VALET WORKFORCE SOP LIBRARY
Version 2026-10-12

Open dk-valet-handbook.pdf to read the complete guide. Use dk-valet-handbook.docx to edit it.
Each numbered procedure also has its own PDF and editable Word file.
Pictures are labeled screenshots, application component previews or workflow illustrations.

PROCEDURES
01-sign-in — Activate your account and sign in
02-password — Reset a password and unlock the app
03-navigation — Find your workspace and the correct property
04-property — Create a property
05-boundary — Review the address and save a work boundary
06-readiness — Complete property readiness
07-service — Set weekly service times and staffing defaults
08-instructions — Maintain standing start instructions
09-invite — Invite a person to the workforce app
10-access — Maintain people and property access
11-training — Record property access and training eligibility
12-account — Use account security controls
13-calendar — Read the staffing calendar
14-assign — Assign people to a service window
15-shift-edit — Create edit or cancel a dated shift
16-time-off-review — Review a time off request
17-coverage-manage — Request coverage and assign a replacement
18-today — Monitor daily and district operations
19-handoffs — Record a handoff and review an exception
20-history — Find and inspect a completed run
21-replay — Replay compare and export run evidence
22-setup-walk — Start a mobile property setup walk
23-unit-mark — Mark units and add optional setup photos
24-setup-finish — Finish recover and upload a setup walk
25-setup-review — Review setup walks and unit records
26-master — Review and publish the master reference
27-publish-route — Publish the associate route
28-checkpoints — Maintain checkpoint definitions
29-guidance — Publish phase guidance and change a shift phase
30-requirements — Publish run requirements and review closeout exceptions
31-equipment-policy — Configure run questions
32-my-work — Use My work and Account and help
33-accept — View your calendar and accept or decline shifts
34-updates — Read work updates and reply to coverage opportunities
35-availability — Set recurring weekly availability and review extra hours
36-time-off — Request or cancel time off
37-arrival — Prepare for a shift and clock in
38-equipment — Answer run questions and add photos
39-active-run — Follow the route and report an issue
40-finish — Finish a route and confirm clock out
41-recovery — Recover from offline or tracking problems
42-tracking-control — Use tracking safety and emergency controls
43-support — Inspect processing health and retry a failed job
44-collection — Manage approved data collection and timing policies
45-insights — Read device and tracking insights
46-research — Use the setup research workbench
47-movement — Perform an authorized guided movement test
48-archive — Find missing setup history and request an archive review
49-sign-out — Sign out and review privacy information
50-bulk-schedule — Build copy or bulk edit shifts
51-staffing-target — Set an effective staffing target
52-operations-export — Export the operations view
53-expiring-notes — Publish property and global notes
54-unit-numbering — Configure building and floor numbering
55-supervisor-run — Start a supervisor support run
